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Solan-Fone REALPre-Paid is designed
to support in real-time all activities related to operators pre-paid
customers. The real-time architecture of Solan-Fone REALPre-Paid allows
providers to offer multiple prepaid services, including rechargeable cards,
disposable cards and rechargeable prepaid accounts, while providing accurate
call management and achieving maximum business efficiency at the same time.
Solan-Fone REALPre-Paid system enables accurate AAA (Authentication,
Authorization and Accounting) by identifying the subscriber at service
initiation, authorizing the specific service, returning the cut-off
parameters (duration, volume, go/no go), constantly updating the customer’s
balance and providing a cut-off message when the balance bottoms out.
Pre-Paid
CSM – Customer Services Management Module. The CSM module is Flexible
Customer Self Service module – Solan-Fone REALPre-Paid CSM module provides
both Interactive Voice Response (IVR) services and call center tools to
analyze and respond to customer behavior in real-time. The CSM is a customer
self-care application that links Solan-Fone REALPre-Paid with the service
provider’s infrastructure. It represents a simple, one-step method that
subscribers can use in order to obtain, manage, customize and pay for the
services they use. The IVR used for prepaid service
enables customer self manage, among which: the possibility of entering new
calling cards, recharge calling cards changing the customer’s personal
details and password, get up to date account information, playing IVR in the
customer’s language, and offering customized services to subscribers. Pre-Paid
Generator – Calling Cards Management Module. The Solan-Fone REALPre-Paid
Automatic Account Creation is an easy-to-use and convenient tool for creating
disposable and rechargeable prepaid calling card lots. This way, a wide range
of customer care operations can be performed in real-time, including changes
in a customer’s individual service-attributes, contributing to a more
efficient and cost-effective customer service. This module generates the
calling card unique ID, relates pin codes, and exports it to external
applications to manufacturing and distribution process. Pre-Paid
Provision – A real-time Provisioning Module. The Solan-Fone REALPre-Paid
provision module is a robust real-time services provisioning module. The
provisioning module is a link module between the operator's infrastructure
and billing platform – getting service authorization request form the network
element and return authorization and accounting replies generated at the
billing platform. The modules implement organizations business rules, prompts
the customer regarding services limitations, and, finally, eliminates
services according to customer credit balance. |
